Support
Email support@coralcourier.com for best-effort human help. There are no published support hours or response-time guarantees.
Start with pilot access and setup, pairing help or service status and known issues.
Getting a first reply
Use your invitation's exact app build and service environment. For Cloud, follow native sign-in and guided setup through Connect. The Mac can join an Apple account through approval from a signed-in Apple app, or use a separate passkey account; these identities are not automatically merged. For Hermes, use Add Agent with the Instance's pairing link or code. Open the Agent's Conversation and send a short text. If it does not reply, include your platform, app version, the step that failed and safe error text in your support message. Never send pairing codes, API keys or private Conversation content.
Reports and privacy
Approval-gated Agent reporting is required pilot work, not a verified reporting channel advertised here. The Agent must prepare a minimal redacted report for the reporting User to review and approve before submission. Reports must exclude other Users' private content; account-sensitive diagnostics need owner approval. Support does not receive raw Conversation access or silently expanded reports.
Your account
- Review funding in the app and pilot limits and planned pricing. Sensitive Approvals and funding stay on authorized Apple app devices.
- Delete Account is in Settings › Account › Delete Account.
- For existing purchases, see refunds and cancellation.
- A copy of your data: there is no general export, in the app or by email. Where the law gives you a right to a copy, ask support and we provide what it requires. We first confirm the request comes from the account's owner; email alone does not prove ownership, and passkey accounts may have no email.
- A passkey account need not have an email address. Support email is not proof of account ownership and cannot override sign-in or authorize account access. Apple account recovery goes through Apple; keep access to your passkey for a separate passkey account.
Service status and known issues
Static pilot preparation note, October 27, 2026. This is not live monitoring or an assertion that the service is healthy.
- Acquisition links and install/update evidence must be verified for the invitation's exact builds before participation.
- Hosted direct OpenAI BYOK remains unavailable pending custody and route/model verification.
- Optional Google connection during onboarding, synchronized Agent rearranging, zero-setup approval-gated reports, corrected Cloud health and full owner Hermes relay remain pilot acceptance gates. Source or build completion alone does not establish their availability.
- Windows acquisition is planned for later.
If your invitation and the app disagree, contact support before continuing. Public updates belong here without customer or private incident details.