Deleting your Coral Courier account

Draft revised October 28, 2026. Publication is pending legal/provider review and verification against the deployed service. This draft does not certify compliance or release readiness.

You can delete your account inside the app at any time, at Settings › Account › Delete Account. You don't need to email or call anyone.

Before you delete

• Cancel your subscription first. Deleting your account does not stop Apple billing you. Cancel in your Apple Account's Subscriptions settings; Manage Subscriptions on the Delete Account screen opens that page for you. Deletion happens straight away; it can't be scheduled for the end of your paid period.
• Your balance is lost. Any dollar balance left on the account is removed and is not refunded. Apple handles any refund request for an Apple purchase.
• There is no general export. Where the law gives you a right to a copy of your data, email support@coralcourier.com before deleting; we provide what it requires once we've confirmed the request comes from the account's owner. After deletion there is nothing left to copy.

You will be asked to confirm. Deletion can't be undone.

What deletion removes

The service first closes account access, then completes checkpointed cleanup for every Agent owned by the account. It:

• stops each Agent and its Scheduled Jobs, Calls and running work;
• deletes your conversations, memory, files, photos, voice recordings, Secrets, settings abuse-report content and the Agents themselves;
• deletes your stored media, workspace files and diagnostics;
• disconnects accounts you linked, such as Google, and revokes our access to them;
• removes account sessions and passkeys and unpairs devices. For Apple accounts, it attempts to revoke the Apple grant when a revocable token and configuration are available. Passkey accounts have no Apple grant to revoke.

The app confirms when required cleanup succeeds. If cleanup fails, access stays closed and deletion can be retried. A failure must not be reported as completed deletion.

Account-owned backups are removed where possible. Residual offsite copies must expire within 35 days. Tombstones prevent restoring deleted identities. Offsite scheduling, provider copies and deployed deletion still require verification. An offline device may retain cached data; deletion cannot remotely wipe an unreachable device.

What we keep

The account registry retains deletion tombstones to prevent resurrection, and the existing one-way starting-grant hash for up to one year from the original Apple grant.

Billing records are kept: each Agent's balance ledger, your App Store purchase and transaction records, and Apple's notifications about them. They are not deleted with the account. We have not set a period for them, and this page does not claim a legal retention period.

Abuse-report content is deleted with the account unless a specific legal hold has been approved. No new legal-hold system is introduced here. Outside-provider and support-destination retention requires review and must be disclosed accurately before publication.

If you sign up again

Signing in again with the same Apple Account creates a new, empty account and a new Agent. Nothing from the deleted account comes back. Within a year of the first account, the new one starts without the free starting credit.

Help

If deletion fails, retry Delete Account from the signed-in app. Contact support@coralcourier.com for best-effort help. Do not send passwords, tokens or private Conversation content. An email address alone is not authorization to delete an account, and a passkey account may have no email. Support cannot bypass account authorization. Apple account recovery goes through Apple; there is no custom recovery-email/code system or support identity override.