Refunds and cancellation
Draft revised October 26, 2026. Publication is pending legal/provider review and verification against the deployed service. This draft does not certify compliance or release readiness.
The initial invitation-only pilot is unpaid by Coral Courier, with no automatic paid conversion. The Mac sells nothing. Passkey sign-in does not create an Apple purchase or merge a separate Apple account. The following describes existing Apple purchases; future commercial terms need review before paid activation.
Cancelling your plan
Plans are Apple subscriptions. To cancel on iPhone: Settings › your name › Subscriptions › Coral Courier › Cancel Subscription. Settings › Account › Plans and Balance › Manage Subscriptions in the app opens the same page.
Cancel at least 24 hours before the renewal date to avoid the next charge. Your plan stays active until the end of the period you have paid for, then stops renewing. Existing introductory offers remain subject to their actual Apple purchase terms; this page does not offer a new trial.
Refunds
Apple charges you for purchases made in the app, so Apple decides refunds. Request one at https://reportaproblem.apple.com. Apple determines the response and outcome; Coral Courier does not promise a refund or response time.
We cannot refund Apple purchases ourselves.
If Apple refunds a top-up or a plan, we remove the refunded amount from your balance or included usage. If you had already spent it, your balance can go below zero, and your Agent can't do paid work until it is back above zero. We will not ask you to pay the difference.
Your balance
- Purchased top-ups never expire while your account is open, and you don't need a plan to spend them. They stay on your account after you cancel your plan.
- Included plan usage resets each month when your plan renews; unused included usage does not roll over. When you cancel, you can use what is left until the end of the period you have paid for.
- No cash value. A balance cannot be refunded as cash, transferred to someone else, or moved to another account, except where the law requires.
- Deleting your account removes any remaining balance. See Deleting your account.
- If we close the service for reasons that are not your fault, we will give you at least 30 days' notice and refund the unused part of your purchased top-up balance.
Changing plans
Upgrades and downgrades go through Apple's subscription settings, and Apple decides when the change takes effect. We do not prorate. Your top-up balance is not affected; the new plan's included usage starts when the new plan does.
Questions: support@coralcourier.com.